Shipping & Returns

Return

MODELWERK grants its customers a return guarantee of 14 days if they conclude the contract as a consumer*.

If the customer makes use of the return guarantee, MODELWERK will reimburse all payments that were received, excluding delivery costs, immediately and at the latest within fourteen days from the date on which the return was received by MODELWERK.

For this repayment, MODELWERK uses the same means of payment that the customer used in the original transaction, unless something else was agreed with the customer; In no case will the customer be charged fees for this repayment.

 

Return policy

  1. Used and opened goods or goods with traces of use are excluded from the return guarantee.
  1. The deadline for the return is 14 days from the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the goods. In the case of a contract for several goods that the customer has ordered as part of a single order and that are delivered separately, the return period begins on the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the goods. In the case of a contract for the delivery of goods in several partial shipments or pieces, the return period begins on the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the last partial shipment or the last piece.
  1. If the customer makes use of this return guarantee, he must send the goods in their original condition and in their original packaging by DHL shipping to the following address:


MODELWERK Modelagentur GmbH
z.Hd. Salman Zubair
Dratelnstraße 20
Rampe 13
21109 Hamburg
Germay


  1. The customer bears the costs of the return.


  1. To meet the return guarantees deadline, it is sufficient for the customer to send the goods within the 14-day return period.


* The statutory regulations on consumer right of withdrawal and warranty rights remain unaffected by this guarantee.